Shipping policy
Good things are worth the details.
At ÖZGÜR, we carefully prepare every order so your embroidered pieces arrive ready to become part of your story.
- Order Processing
Orders are prepared within [X–X business days], excluding weekends and holidays.
During busy seasons, collection launches, or holidays, processing may take a little longer.
- Shipping
Shipping options, estimated delivery times, and applicable costs are displayed at checkout.
Delivery estimates begin after your order has been processed and shipped.
- Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information, when available.
- Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to carrier operations, weather, or other circumstances beyond our control.
If you have concerns about your delivery, our Customer Care team is here to help.
- Incorrect Shipping Information
Please double-check your shipping address before placing your order.
If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
- Missing or Damaged Packages
If your package is missing or arrives damaged, please contact us at [customer care email] with your order number and relevant details.
We’ll help you review the available next steps.
Questions?
Email [customer care email].
We’re always happy to help.