Refund policy

At ÖZGÜR, every piece is created with intention, and we want you to love every detail of your purchase. Please review our return policy carefully before placing your order.

  • Returns & Exchanges

We accept return requests for eligible, non-personalized items within 14 days of delivery, provided they are unworn, unwashed, in their original condition, and have all original tags attached.

  • Size-Related Returns & Exchanges

We do not accept returns or exchanges due to incorrect size selection, fit preferences, or changes of mind regarding sizing.

We encourage you to carefully review our size guide and product descriptions before placing your order.

If you need assistance choosing a size, our Customer Care team will be happy to help before you purchase.

  • Personalized Items

Items customized with names, initials, or customer-requested embroidery designs are final sale and cannot be returned or exchanged due to a change of mind.

  • Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [customer care email].

Include your order number and clear photos of the issue so we can review your request and provide an appropriate solution.

These policies do not limit any rights or remedies available under applicable law.

  • How to Request a Return

For eligible returns, please email [customer care email] within 14 days of delivery.

Please do not send items back without receiving return instructions.

  • Return Shipping

Customers are responsible for return shipping costs on eligible standard returns, unless otherwise required by law.

If an item is defective or we shipped the wrong product, we’ll cover the appropriate return shipping costs.

  • Refunds

Once your eligible return is received and inspected, we’ll notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Original shipping costs are generally non-refundable for standard returns, except where required by law.

We’re Here to Help

Have a question before ordering? We’d love to hear from you.

Contact our Customer Care team at [customer care email].

With care, The ÖZGÜR Team